Booking Terms
Last updated: November 11, 2026
These terms apply to every tour booked on sapanightmarket.com, operated by Sapa Night Market Private Food Tours (“we”, “us”), Sa Pa Ward, Lao Cai Province, Vietnam. By completing checkout or confirming a booking on WhatsApp you accept these terms.
1. What you are booking
All tours are private, for groups of 1–4 guests, priced per group. The price shown at checkout includes everything listed on the tour page: a private car with driver, a private licensed local food guide who speaks fluent English, hotel pickup and drop-off in Sapa town centre, every dish at every stop, and one drink at each stop.
Not included: extra drinks, personal shopping, optional tips (never expected, always welcome) and the transfer surcharge for hotels outside the town centre (section 6).
2. Sample itineraries, sample menus and tailor-made evenings
The itineraries and menus on this site are samples, and every tour can be tailored on request. Tell us what to add, skip or swap — dishes, stops or pace — and we confirm the plan and an all-inclusive price in writing before you book; a tailored evening can cost more or less than the sample. On the evening itself your guide can adjust the order and pace within the time booked, and chooses the stalls and kitchens that are open and cooking well that night. No dish is repeated across our three sample menus.
3. Operation and licensing
Tours are designed and sold by us and operated together with licensed Vietnamese partner operators holding international tour-operator licences. Your guide is a licensed local guide who speaks fluent English. Your booking contract is with us; we remain your single point of contact before, during and after the tour.
4. Payment
You can pay in one of two ways. In full online: the whole price in USD by card, at our secure checkout or through a secure payment link we send on WhatsApp. 30% online, the rest in cash: a 30% deposit paid online to confirm the booking, and the remaining 70% in cash to your guide on the day of the tour, in US dollars or Vietnamese dong; your confirmation states the exact balance due.
Your booking is confirmed when the online payment completes and you receive a written confirmation with your pickup time and your guide’s name.
5. Cancellation and refunds
Free cancellation up to 3 days (72 hours) before your scheduled pickup time — everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.Within 3 days of departure, including no-shows, 30% of the tour price is charged, because the car and guide are already committed. If you paid in full, we refund the other 70%; if you paid the 30% deposit, the deposit covers the charge and nothing more is due.Rescheduling is free up to 3 days before departure, subject to availability.
6. Pickup area and transfer surcharge
Your guide meets you in your hotel lobby. Pickup and drop-off are included at any hotel in Sapa town centre.
For hotels outside the town centre — Ta Van, Lao Chai, Hau Thao and along the Muong Hoa road — a transfer surcharge of US$20 per group applies. It is shown at checkout before you pay.
On the night market and salmon hotpot tours we walk between stops in the town centre and use the private car for longer stretches, cold or rainy weather and the ride back to your hotel. On the Muong Hoa Valley tour the car is with you all evening.
7. Night market days, weather and changes
Night market days. Sa Pa Night Market usually opens Friday to Sunday, from late afternoon to about 10 pm. From Monday to Thursday, when there is no night market, the night market tour follows its planned weekday version: the same menu at the charcoal grill stalls in the town centre and a family kitchen nearby. The Saturday evening Love Market performance in the town centre is a public event that we join when it is on; we cannot guarantee it.Rain and cold. Sapa evenings are often cold and wet. Tours run in rain and cold: we eat under a roof or indoors in a family kitchen, with the same menu, and there is no partial refund for weather.Official warnings and landslides. If an official weather warning or a landslide makes the roads unsafe, we move your tour to another date; if no date works for you, we refund in full.Cloud in the valley. Cloud and mist can fill the Muong Hoa Valley in any season. The valley tour still runs, and we share the forecast with you beforehand. If the valley road is closed, we offer the salmon hotpot tour instead, a new date, or a full refund.Changes by us. If a stop or dish is unavailable we tell you before departure where possible and offer a comparable substitute, a new date or — if the evening cannot reasonably go ahead — a full refund. We never quietly downgrade an itinerary.8. Food safety, allergies and alcohol
Please tell us about allergies, intolerances, dishes you do not eat, and vegetarian or Muslim-friendly needs when you book. We rebuild the menu before the evening — for example no thang co, or beef skewers in place of pork belly — and your guide orders in Vietnamese and checks how each dish is cooked.
Street stalls and family kitchens share grills, oil and utensils, so we cannot guarantee that any dish is free of traces of allergens. Guests with severe allergies should carry their own medication and decide for themselves whether street food is right for them.
Muslim-friendly menus are built without pork, and your guide asks each kitchen how broths are made, but the stalls and family kitchens are not halal-certified.
Alcohol — local beer, corn wine and homemade rice wine — is served only to guests aged 18 and over; other guests are offered a soft drink, juice or hot tea instead.
9. Your responsibilities
Please be ready in your hotel lobby at the confirmed pickup time. Your guide waits up to 20 minutes and will call or message you on WhatsApp; after that the booking counts as a no-show. Late starts shorten the evening rather than extend it. You are responsible for your own travel insurance, for dressing for cold mountain evenings, and for telling us about dietary needs or mobility limits when you book.
10. Children and accessibility
Children are welcome. Children under 5 travel free and do not count towards the group size; from 5 a child counts as one guest. Sapa is hilly and the town-centre tours include short walks on slopes between stops; the car takes the longer climbs. The valley tour is by car all evening apart from a gentle 30-minute walk in Ta Van, which can be shortened. Tell us about strollers or mobility needs and we will plan around them.
11. Liability
We operate with licensed partners and insured vehicles. To the extent permitted by Vietnamese law, our liability for any claim is limited to the amount paid for the booking. Nothing in these terms limits liability that cannot be limited by law.
12. Independence
Sapa Night Market Private Food Tours is an independent tour operator. We are not connected to, or endorsed by, the organisers of the Sa Pa Night Market, the Lao Cai Tourism Information and Promotion Centre, or any stall, restaurant or family named on this site.
13. Contact
WhatsApp +84 368 938 081 (24/7) · [email protected] · Sapa Night Market Private Food Tours, Sa Pa Ward, Lao Cai Province, Vietnam.